Why you should consider hiring a Chief Customer Officer (CCO)
Increasingly, we hear about retailers focusing more on ‘knowing’ their customers – but what does that actually mean? The wonders of digital technology enable us to develop a clear picture of consumer shopping patterns. Yet with Big Data and multichannel developments galvanising the industry, the retail sector has encountered two serious difficulties. The first is […]
Five secrets to building a successful retail start-up
Adam Black Adam Black can sleep easy at night and not just because he’s in the mattress business. The founder of Feather & Black, Button & Sprung and the Secret Linen Store now has a new venture called Drift Sleep which is significantly changing the way consumers purchase mattresses. We picked his brains for business advice […]
5 proven ways to attract and retain great talent
Your people are the backbone of your company. As such, it’s crucial to attract and retain great talent in order to keep ahead of the competition. But how do you do it? We’ve pulled together our five top tips to securing and retaining the best talent, based on over a decade of working in recruitment. Preparing to build your […]
Three expert tips for retailers at Christmas
Glynn Davis from Retail Insider Christmas is on the horizon and the fact of the matter is – if you are only just thinking about preparing for the festive season then you are probably a tad late. However, for everybody else there are some general pointers that will come in handy in improving your chances […]
Tried and tested tips for international retail expansion
Jeremy Midmer A brand’s physical development is as much about location as it is about communication says Jeremy Midmer, currently Partner at Rider Levett Bucknall and former Head of Capital Programme at John Lewis Partnership. Over the course of three years, Midmer has opened over 1000 stores/units in 47 countries so we asked him about the […]
How fashion retailers are using branding to stand out
Branding has traditionally been associated with the fast moving consumer goods (FMCG) industry where global products attain enormous value through a consumer appreciation of their ‘brand’. The likes of Coca-Cola have become a lot more than a sweet and fizzy consumable liquid and achieved great value through becoming a highly marketable commodity that engendered significant […]
Is Hybrid Retail the Future?
Online shopping continues apace, leaving ecommerce retailers gleefully counting the profits and traditional stores working harder than ever to convert dwindling footfall. Considering this dynamic it is even more important that physical stores are differentiated to succeed. The newest way to bring in the punters is ‘hybrid retailing’ which combines wining and dining with shopping. […]
Selfie Pay: Don’t let frictionless payment mean faceless
Biometric-type payments are helping to create a smoother, faster online and in-store experience. But retailers must take care that such technologies do not take the personal touch out of shopping. The primary objective when retailers are selecting technology is that it must solve a problem and one of the biggest involves removing friction from the […]
A day in the life of an Executive Search Consultant
Ever wondered what a typical day in the life of an Executive Search firm CEO involves? Or perhaps you are considering Executive Search as a career and want to know what does an executive search consultant do? Our CEO, Orlando Martins shares an insight into his day. 6 am As I travel a lot, both […]
How technology is changing retail: when digital meets physical
Technology has changed the way we shop. As Amazon boxes pile up on our doorsteps and digitally native brands like Glossier dominate beauty, can marrying digital and retail save bricks and mortar stores? In 2019 onwards, particularly if the UK exits the EU, rising costs will continue to exert pressure on margins and force […]
