Decoding The Chief Customer Officer: How Forward Thinking Businesses Are Evolving

56% of senior leaders say that the Chief Customer Officers of today are the Chief Executives of tomorrow.

So what does a Chief Customer Officer do? Are they are CMO by default? What skills do they require?

decoding the chief customer officer

This abbreviated report includes:


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The consumer landscape is changing and to survive, businesses must adapt. With this change, the role of the Chief Customer Officer is fast emerging and it is having a big impact on hiring.

This abbreviated report is a must-read, if you are looking to make customer- centric change part of your growth plan and would like to discover if making a hire is right for your business.

If you would like to receive or discuss the full report, require help on defining a CCO vacancy/related structures please contact Orlando Martins