The Issue Of Definition
Highlights from ‘Decoding the Chief Cusomer Officer’ (Nov 2015) about some of the background, rationale and implications of appointing a Chief Customer Officer. Featuring Matt Atkinson and Beth Butterwick.
Tom Joule Talks About Trust
Tom Joule talks about the one element you must have when working with an Executive Search Company. Discover a bit about us, & why having a “confessor” is the one thing CEOs often miss most when making a new hire.
£35m To £100m Turnover In 5 Years
With growth running at 40% in 2009, fashion retailer Joules, needed to make major changes, to take the business forwards. Hear Tom talk about leadership and how he hired the right team needed to achieve this outstanding growth.
The Chief Customer Officer Debate
In 2015 we conducted a study into the emergence of this role, it concluded with a an industry leaders’ debate.
Watch the highlights to discover what they really think of the change.