Discover original trend insights and opinion from across the retail, fashion and technology industry.

Our videos showcase our leadership events, provide solutions and prompt debate. If you are a senior leader within the retail, fashion and technology industry and would like to discuss any of the content you see here, or to be considered as a guest at future events, please contact Leandro Martins

The Issue Of Definition

Highlights from ‘Decoding the Chief Cusomer Officer’ (Nov 2015) about some of the background, rationale and implications of appointing a Chief Customer Officer. Featuring Matt Atkinson and Beth Butterwick.

Tom Joule Talks About Trust

Tom Joule talks about the one element you must have when working with an Executive Search Company. Discover a bit about us, & why having a “confessor” is the one thing CEOs often miss most when making a new hire.

£35m To £100m Turnover In 5 Years

With growth running at 40% in 2009, fashion retailer Joules, needed to make major changes, to take the business forwards. Hear Tom talk about leadership and how he hired the right team needed to achieve this outstanding growth.

The Chief Customer Officer Debate

In 2015 we conducted a study into the emergence of this role, it concluded with a an industry leaders’ debate.
Watch the highlights to discover what they really think of the change.